Frequently Asked Questions (FAQs)
General Questions
What is Heiheiworld.com?
Heiheiworld.com is an online store specializing in custom-printed products, including clothing, shoes, and home goods. We offer unique, personalized items made to order, ensuring you receive a one-of-a-kind product that reflects your individual style.
How do I contact customer service?
You can reach our customer service team at:
Address: 727 Taft St, Sidney, OH 45365, USA
Phone: +1 (812) 2234748
Email: [email protected]
Ordering
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, customize them as needed, and add them to your cart. Proceed to checkout, where you can review your order and complete the payment process.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at [email protected] or call +1 (812) 2234748. We will do our best to accommodate your request, but changes or cancellations are not guaranteed if the order has already been processed or shipped.
Shipping
What shipping options are available?
We offer various shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days (domestic).
- Express Shipping: Delivery within 2-3 business days (domestic).
- Overnight Shipping: Next business day delivery for orders placed before 12 PM EST (domestic).
- Standard International Shipping: Delivery within 10-20 business days.
- Express International Shipping: Delivery within 5-10 business days.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your package through the carrier’s website. If you have any issues with tracking your order, please contact our customer support team at [email protected].
Returns and Refunds
What is your return policy?
We accept returns within 30 days of the delivery date for items that are unused, unwashed, and in their original condition with all tags and packaging intact. Please refer to our Return Policy page for detailed information.
How do I initiate a return?
To initiate a return, please contact us at [email protected] or call +1 (812) 2234748 with your order number and reason for the return. Our customer service team will review your request and provide you with return instructions if your return is approved.
Custom Products
Can I customize my order?
Yes, at Heiheiworld.com, we specialize in custom-printed products. You can personalize many of our items by selecting different designs, colors, and sizes. Specific customization options are available on the product pages.
Do you offer bulk or corporate orders?
Yes, we offer bulk and corporate orders for businesses, organizations, and events. For more information and to discuss your specific needs, please contact us at [email protected].
Product Care
How do I care for my custom-printed items?
To ensure the longevity of your custom-printed items, we recommend following the care instructions provided with each product. Generally, washing items inside out in cold water and avoiding high-heat drying will help preserve the print and fabric quality.
Additional Information
Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are perfect for giving the gift of personalized products to friends and family.
How can I stay updated on new products and promotions?
To stay updated on our latest products, promotions, and special offers, follow us on social media and subscribe to our newsletter. Share your custom creations with us using #HeiheiworldCustom and be inspired by the creativity of others.
Contact Us
If you have any other questions or need further assistance, please contact us:
Address: 727 Taft St, Sidney, OH 45365, USA
Phone: +1 (812) 2234748
Email: [email protected]
Thank you for choosing Heiheiworld.com. We appreciate your business and are committed to providing you with exceptional service.